Transportation Provider Training Videos & Materials
Transportation Provider Manual
- NYS Medicaid Transportation Provider Policy Manual
- MAS Manual v1.1 (Updated October 2023)
Contracting Frequently Asked Questions
- FAQs (Updated December 20, 2023)
MAS Compliance Handbook
- Compliance Handbook (Updated August, 2023)
Transportation Provider API
- API Endpoint Documentation v5.6 (Updated September 26, 2023)
- API Endpoint Documentation v5.5 (Updated April 27, 2023)
MAS Trips
- MAS Trips User Guide (Updated January 30, 2024)
- Web Application User Guide for Transportation Providers (Updated: November 9, 2022)
CTAA PASS Website
Preferred Provider Opportunities (PPOs)
- PPO Introduction (video)
Q&A’s — TP 2.0
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What should I do if I encounter delays when logging into 2.0?
Please clear your cache and browser history.
What do I need to do to ensure I am GPS compliant for NYS Medicaid NEMT?
In order to ensure you are GPS compliant your company needs to be operating on API version 5.2. If you have questions or concerns about whether your company is operating on 5.2 please reach out to your county Field Liaison or if you are currently working with a Transportation Provider Intermediary (TPI) it is imperative you reach out to them as soon as possible to facilitate the transition.
What does API stand for?
Application Program Interface -- The way in which two separate systems seamlessly connect via particular codes, definitions, and protocols
Where can we download that API guide?
Go to the Education section located in the top and you will see the API guide as the first file, or click here.
What does PPO stand for?
Preferred Provider Opportunity-an agreement that creates a network of participating providers
How do I cancel a trip if enrollee contacts me prior to pick-up?
In this case, wait until the trip times are completed, then attest to it as "cancelled."
Does Transportation Provider need to contact MAS if enrollee calls requesting different pick-up/drop off time?
If it is only the time change, you don't need to contact MAS. If it's an address or date change, the enrollee needs to call MAS to make the change
How is Transportation Provider notified of PPO opportunity?
PPO status changes will be emailed to any Transportation Provider eligible within a geographic area. As we continue to make improvements in 2.0, they will appear on your home screen
How do I manage my capacity for each modality?
Transportation Providers have the ability to manage their own capacity within the Service Profile section of MAS 2.0
How do I find my service codes and rates?
That information is located on your dashboard under Service Profile, in the Services Offered section.
Is your total capacity based off trip legs or round trips?
Capacity is based off trip leg. It is important for Transportation Providers to keep all of their profile information up to date and accurate
Can a Transportation Provider enter a trip for an enrollee?
No, it would be in a violation of NYSDOH policy for a Transportation Provider to enter a trip for an enrollee
Transportation Provider Onboarding Presentation, October 2023
TP Scorecard Overview
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